Insights & Innovation
Insights & Innovation
Report March 25, 2025
AI and the American Shopper
Artificial intelligence promises a new world of opportunity — but for consumers, brands will have a lot to prove. Retailers have been gathering data on their cu…
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Report October 11, 2023
Demystifying buy now, pay later
Your customers want options. Take the mystery out of choosing the right ones. …
Your customers want options. Take the mystery out of choosing the right ones. Having the right financing and payment tools available can be the difference between closing the sale and a customer saying they’ll …
October 11, 2023

Survey October 3, 2023
Holiday 2023: ‘Tis the season for saving
Three out of four holiday shoppers (76%) plan to seek deals, shop savings…
Three out of four holiday shoppers (76%) plan to seek deals, shop savings events and shop around this year, higher than holiday 2022 (69%). Unfortunately for shoppers – and retailers – inflation continues to be the …
October 3, 2023

Survey September 19, 2023
Quicktake: Consumers weigh in on the ESG responsibilities of brands
Three-quarters (76%) of consumers agree that companies have a general…
Three-quarters (76%) of consumers agree that companies have a general responsibility to ‘do the right thing’ for the environment and society. When it comes to matters of environmental and social responsibility,…
September 19, 2023

Survey July 31, 2023
Quicktake: Inflation still weighs on consumers’ back-to-school shopping plans
Nine in ten (88%) of back-to-school/college shoppers indicate that inflation is…
Nine in ten (88%) of back-to-school/college shoppers indicate that inflation is impacting their back-to-class spending, consistent with 2022 (87%). While inflation at large has begun to ease, those planning to shop…
July 31, 2023

Survey June 6, 2023
Quicktake: New college grads plan to celebrate by traveling
45% of new college grads* are trading their caps and gowns for getaways in the…
45% of new college grads* are trading their caps and gowns for getaways in the U.S. – and abroad. While much uncertainty exists in the overarching macro-economic environment right now, new college graduates appear to…
June 6, 2023