Bread Financial® named Center of Excellence from BenchmarkPortal for industry-leading 19th consecutive time
COLUMBUS, Ohio – May 28, 2024 – Bread Financial™ (NYSE: BFH), a tech-forward financial services company that provides simple, flexible payment, lending and saving solutions, today announced it has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
In addition to the designation, BenchmarkPortal identified Bread Financial as an industry leader in several categories, including the speed of calls answered, associate attendance, average queue time and average of inbound calls abandoned.
"Our customer care team has built a history of excellence by putting our customers first, and this distinction is a testament to their role as the heart of our customer experience,” said Val Greer, executive vice president and chief commercial officer, Bread Financial. “They’re not just resolving issues; they’re consistently going the extra mile and building trust and loyalty with every interaction. I am so proud of their hard work and dedication every day that led to an industry-leading 19th consecutive time for this recognition.”
Our customer care team has built a history of excellence by putting our customers first, and this distinction is a testament to their role as the heart of our customer experience. They’re not just resolving issues; they’re consistently going the extra mile and building trust and loyalty with every interaction."
Val Greer - Executive Vice President and Chief Commercial Officer, Bread Financia
The Center of Excellence certification is awarded to customer service contact centers that rank in the top 10% of the contact centers surveyed. They are judged against a balanced scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
“This Certification attests to the fact that contact center leaders have successfully balanced efficiency and effectiveness in their operations,” said Bruce Belfiore, CEO, Benchmark Portal. “By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important sector.”
BenchmarkPortal has become a global leader in the contact center industry since it began in 1995, hosting the world’s largest database of contact center metrics. They also provide benchmarking, certification, training consulting and industry reports.
About Bread Financial®
Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn.
